VanBelkum›Starpeer UC

Starpeer UC cloud phone system

Your business phone system, run in the cloud by VanBelkum. Desk phones, a mobile app, and a phone in your browser all ring the same extension, and you change your own hours, holidays, and greetings from one portal.

Request a quote Moving from FreePBX?

Same numbersYour numbers and extensions move with you

3 ways to callDesk phone, mobile app, browser

Fax built inSend and receive from the portal

Self-serviceHours, holidays, greetings

The Starpeer UC portal home screen, a desk phone, and the ConnectWare app keypad on an iPhone

What’s included

One extension, wherever you work.

Every Starpeer UC user gets an extension that rings on the desk, in the app, and in the browser, with the company’s caller ID on every outbound call.

Phones on the desk

Yealink and Grandstream desk phones and cordless handsets, set up by us. Program coworker and speed-dial buttons yourself from the portal.

The ConnectWare app

Your desk phone in your pocket, on iPhone and Android. Calls go out with the company caller ID, not your personal cell number.

WebPhone in the browser

Make and take calls from Chrome or Edge on a PC or Mac. Nothing to install, and no desk phone needed.

Fax from the portal

Receive, forward, and send faxes from the same portal you use for your phone. No fax machine, no separate login.

Auto attendant

“Press 1 for sales.” A professional greeting that answers and routes calls around the clock, by time of day and by holiday.

Chat and text messaging

Chat with coworkers, and text customers from the business number when texting is turned on for your company.

Mobile app

Your desk phone, in your pocket.

ConnectWare signs in with the same username and password as the phone portal. There is no separate mobile login.

Call like a desk phone

Dial outside numbers or a coworker’s extension from the keypad. The caller sees the company number.

Call log and voicemail

Every call, missed call, and voicemail in one tab.

Quick Dial with busy status

Pin the coworkers you call most. Each one shows on a call, off call, or Do Not Disturb before you dial.

Do Not Disturb

Silence the app with one switch, or dial *76 to go unavailable everywhere, desk phone included.

Messages

Internal chats, plus SMS conversations when texting is on for your company.

The ConnectWare app keypad on an iPhone, with the extension badge in the top corner

The ConnectWare Messages tab showing a conversation

WebPhone

Calls from your browser.

Open the WebPhone from the Apps menu in the phone portal. Set up your headset once, and the computer becomes your phone.

Nothing to install. It runs in Google Chrome or Microsoft Edge on a PC or Mac.
Same login as the phone portal.
Headset or built-in mic and speakers. A headset gives callers the clearest sound.
Pop-up alerts for incoming calls and messages, even while you work in another tab.
Contacts, call history, voicemail, and chat in the same window.

The Starpeer WebPhone in a browser: contacts list, dial pad button, and a summary of voicemail and missed calls — The WebPhone, ready to call. The green phone icon in the top-right corner means your microphone is set.

Fax

Fax without the fax machine.

Fax lives inside the phone portal, under the same login.

Inbox

Every received fax with sender, page count, and time. Preview, delete, or forward it.

Forward to a number or an email

Send a fax on to another fax number, or as an email attachment.

Compose and send

Attach a file, enter the fax number, add a cover page if you want one, and send. The Sent tab shows whether it went through.

Email alerts

Get an email when a fax arrives, or when one you sent fails.

The Compose Fax dialog in the Starpeer portal, with From number, Fax File, To Number, and Cover Page fields — Compose Fax: pick the number, attach the file, enter the destination.

Self-service portal

Change your hours yourself. Today.

Closing early for a holiday or adding a new menu option no longer means a service call. Users manage their own phone; admins manage the company’s call flow.

For every user

Voicemail and call history in a browser
Answering rules decide what rings, and where, when you are busy or away
Greetings for your own voicemail
Contacts for the whole company
Phone buttons: set up coworker (busy light) and speed-dial buttons and save them to the phone

For admins

Time frames and holidays: business hours, plus US holidays picked from a list and set to repeat every year
Auto attendants: the greeting and the dial-pad menu callers hear
Call queues and music on hold
Users and fax access for the whole organization
Set up a coworker’s buttons from their phone in the Users list

The Edit Holidays dialog in the Starpeer portal, listing US holidays with their next dates and a yearly recurrence setting — Holidays: pick them from a list once, and they repeat every year.

The Auto Attendants page in the Starpeer portal with an intro greeting, a menu prompt, and the dial-pad menu — Auto attendant: the greeting, the menu prompt, and what each key does.

Moving from FreePBX or an old PBX

We build it. You approve it. Your team keeps working.

Time to move from FreePBX? Or an on-premises PBX that needs patching, backups, and hardware that eventually fails? Starpeer UC runs in the cloud, and VanBelkum maintains it. We map your current call flows and extensions first, so day one looks like the day before.

Step 1

You approve

We review your current system and send a quote for the new one. Sign it, and that is your part.

Step 2

We configure

Same numbers, same extensions, same call flows unless you ask for changes. We reset phones, confirm the network is ready, and test.

Step 3

Go live

A planned cutover, with training for your team. Callers keep dialing the numbers they know.

Timeline: from same day to two weeks. Let us help you convert.

Security and reliability

No PBX in your closet to patch, back up, or replace
Geo-redundant: runs across multiple data centers, and calls reroute if one has a problem
SOC 2 and HIPAA compliant
Guaranteed uptime SLA
Keep your phones where you can. Many existing desk phones carry over; we check each model during the review.

Phones we install

A phone for every desk.

Keep the phones you have where they are supported, or upgrade. We supply, set up, and support the hardware.

Yealink T73W

Entry-level desk phone with Wi-Fi, for most desks.

Yealink T77U

Executive touchscreen phone.

Grandstream GRP2616

Six-line phone for reception and power users, with buttons that show who is on a call.

Yealink DECT cordless

A base and handsets for people who walk the floor, the shop, or the warehouse.

Support and training

A local team, and guides for every screen.

Call (616) 301-7676 and a VanBelkum tech who knows your system picks up. Your team also gets step-by-step guides on VanBelkum Help, with real screens in the order you use them.

vanbelkum.help